Verified Drivers

• ✔ All drivers undergo comprehensive background checks and hold a valid NZ Transport Service Licence (TSL) and P endorsement.
• ✔ Vehicles are inspected regularly and must meet safety and cleanliness standards.
• ✔ Drivers receive safety training and customer service orientation.

Real-Time Tracking

• ✔ Track your trip live from pickup to drop-off.
• ✔ Share your live location with family or friends via the app at any time.
• ✔ Every trip is GPS recorded for support and review if needed.

Emergency Assistance

• ✔ Tap the Emergency Button in the app to instantly alert local authorities or our 24/7 safety support team.
• ✔ Option to automatically share trip details with your emergency contacts.

Rider & Driver Anonymity

• ✔ Calls and messages go through our secure in-app system.
• ✔ No phone number is ever directly shared without purpose or permission.

Ratings & Feedback System

• ✔ Riders and drivers rate each other after every trip.
• ✔ Low-rated users may face account review or deactivation.
• ✔ Feedback helps us take immediate action if any issue arises.

Zero Tolerance Policy

• ✔ We have a strict policy against harassment, discrimination, abuse, or intoxication.
• ✔ Violations lead to immediate suspension or ban after investigation.

Clean Ride Promise

• ✔ Drivers are required to maintain clean, sanitised vehicles.
• ✔ Hygiene kits are encouraged in every car.
• ✔ Smoking is strictly prohibited in all Kiaora Cabs.

In-App Safety Tools

• ✔ Emergency contacts
• ✔ Ride sharing features
• ✔ Ride details with estimated arrival
• ✔ Report a problem anytime through our Help & Safety section

24/7 Safety Support

Our safety team operates round the clock. If anything doesn’t feel right, you can reach out through the app or email info@kiaoracabs.com for immediate help.