Your Safety, Our Priority
At Kiaora Cabs, your safety comes first—whether you’re riding with us or driving for us.
We’ve built safety into every step of the journey to ensure a secure, respectful,
and transparent experience for everyone.
Verified Drivers
- All drivers undergo comprehensive background checks and hold a valid NZ Transport Service Licence (TSL) and P endorsement.
- Vehicles are inspected regularly and must meet safety and cleanliness standards.
- Drivers receive safety training and customer service orientation.
Real-Time Tracking
- Track your trip live from pickup to drop-off.
- Share your live location with family or friends via the app at any time.
- Every trip is GPS recorded for support and review if needed.
Emergency Assistance
- Tap the Emergency Button in the app to instantly alert local authorities or our 24/7 safety support team.
- Option to automatically share trip details with your emergency contacts.
Rider & Driver Anonymity
- Calls and messages go through our secure in-app system.
- No phone number is ever directly shared without purpose or permission.
Ratings & Feedback System
- Riders and drivers rate each other after every trip.
- Low-rated users may face account review or deactivation.
- Feedback helps us take immediate action if any issue arises.
Zero Tolerance Policy
- We have a strict policy against harassment, discrimination, abuse, or intoxication.
- Violations lead to immediate suspension or ban after investigation.
Clean Ride Promise
- Drivers are required to maintain clean, sanitised vehicles.
- Hygiene kits are encouraged in every car.
- Smoking is strictly prohibited in all Kiaora Cabs.
In-App Safety Tools
- Emergency contacts
- Ride sharing features
- Ride details with estimated arrival
- Report a problem anytime through our Help & Safety section
24/7 Safety Support
Our safety team operates round the clock. If anything doesn’t feel right,
you can reach out through the app or email
info@kiaoracabs.com for immediate help.